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Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to the Nitro Helmets Australia FAQ page. Here you’ll find answers to some of the most commonly asked questions about our products, services, and policies. Whether you’re looking for information on where to buy our helmets, details about our warranty, or support for your purchase, we’ve got you covered. Browse through the questions below to find the information you need. If you have further enquiries, please contact your place of purchase.

Please read our FAQ before sending us a message.

Are Nitro Helmets road legal in Australia?

All official Nitro Helmets imported by Link International are completely road legal in Australia. These helmets come with with the very stringent ECE 2205 or recently upgraded ECE 2206 approval. Consumers can find this certification on the strap of the helmet. 

You can purchase Nitro Helmets from official dealers across Australia. In order to find your closest dealer simply use our DEALER FINDER TOOL

DEALER FINDER TOOL

All Nitro Helmets come with a 2 Year manufacturer’s warranty. This 2 year warranty is Nitro’s guarantee that if a manufacturing fault does occur within the 2 year period of the purchase date, it will be responsible for the repairs or replacement of the helmet if the fault is found to have occurred during the manufacturing process. Please note that the Nitro manufactures warranty does Not cover any damage caused by misuse or accident.

All warranty claims must be returned to the place of purchase along with the proof of purchase for assessment by a Nitro representative.

For all online purchases, please refer to the specific Returns and Warranty claims process of the store where the Nitro product was purchased. Consumers are encouraged to contact the store rather than Nitro Helmets directly for warranty claims.

There is no precise answer to this question. The average life of a helmet depends on a lot of factors, such as frequency of use, conditions of use (heat, cold, rain, etc.), the care and maintenance given to it, etc. Some helmet parts, such as polystyrenes and padding tend to wear after time, and lose their functionality. The same goes for mechanisms and the strap, which undergo a lot of wear. We suggest replacing your helmet at least every 5 years from purchase. Furthermore, it is a good idea to also change the helmet even before the indicated periods, or after an impact, in the event of evident signs of wear and/or deterioration of the main parts such as the bubble, strap, polystyrene and mechanisms.

Modern helmets are designed to withstand maximum impact through their destruction. Even a small impact can affect the integrity of a helmet and sometimes damage is caused that is not visible to the naked eye except to that of an expert. However, not even a very thorough visual inspection can confirm that the helmet will withstand another impact and remain fully effective. For this reason helmets that have been involved in even seemingly minor accidents must no longer be considered safe and must be replaced.

To ensure maximum safety, the helmet should fit perfectly and feel comfortable. This means that it should not be either too tight, because it would be impossible to wear it for long periods of time, or too large, because it would not provide enough protection in the case of impact, or it could slip to the side or off your head while driving.

Measuring your head in centimeters is a straightforward process and crucial for selecting the right motorcycle helmet. Here’s a step-by-step guide:

Materials Needed:

  • A flexible measuring tape (cloth or tailor’s tape measure is ideal, marked in centimeters)
  • A mirror or a friend to assist you
  • Pen and paper to record the measurement

Steps to Measure Your Head:

  1. Prepare the Measuring Tape: Make sure the tape is flexible and can wrap around your head comfortably.

  2. Determine the Position: Place the tape measure approximately 2.5 cm above your eyebrows. This area is generally the widest part of your head and is where the helmet should sit.

  3. Wrap the Tape Around Your Head:

  • Start at the middle of your forehead and wrap the tape around your head, ensuring it stays level.
  • The tape should pass above your ears and around the back of your head at its widest point.
  • Make sure the tape measure is snug but not overly tight. It should be just tight enough to stay in place without pressing into your skin.
  1. Read the Measurement: Look at the number in centimeters where the end of the tape meets the rest of the tape. This number is your head circumference. Write it down.

  2. Repeat for Accuracy: It’s a good idea to measure at least two or three times to ensure you get an accurate measurement. Slight variations in tape placement can affect the result.

The helmet must always be handled and treated carefully so that its safety features remain intact.

To clean the liner of your Nitro helmet, we recommend using Motul M2 Helmet Interior Clean. Spray the product uniformly on the foam padding inside the helmet. Allow it to work and wait until it is completely dry before wearing the helmet again.

For cleaning the shell and visor of your helmet, use Motul M1 Helmet & Visor Clean. Spray it on the outside of the helmet and visor. Let it sit for a few moments, then wipe it off with a soft, non-fluffy cloth.

Removable liners can be washed by hand or in the washing machine using warm water (max 35°) and neutral soap. Always air dry the liner without exposing it to sources of heat. Make sure that the liner is completely dry before using the helmet again to prevent mould and unpleasant odours.

Do not use gasoline, benzene or other chemical products and solvents because they may jeopardize the functioning and structure of some of the parts and weaken the protective features.

We strongly advise against painting the helmet for the same reason, because paint solvents may damage the materials of the helmet.

Never modify the helmet (for example, drilling holes or cutting the shell, pressing the polystyrene, cutting the retention system or the liner) to avoid weakening the structure and jeopardizing the protective features. Always use original Nitro parts if you need to replace a part and contact an Nitro dealer if you are not sure how to perform an operation.

Avoid conduct or uses of the helmet that might compromise its performance:

  • Do not ride with the helmet hanging from the anti-theft device, helmet hook, or seat to prevent bumps and scratches.
  • Avoid sitting on the helmet or placing it on the ground.
  • Refrain from leaving the helmet on places such as the gas tank or seat, as it could easily fall and become damaged. 
  • Never remove structural parts of the helmet, such as the inner shell, strap, or seals.

The Fluro colours are very delicate and sensitive to light: Nitro does not guarantee the quality of the Fluro colours over time.